At Roma Shop, we understand that selecting intimate apparel requires confidence and trust. Our shipping and returns policies are designed with your complete satisfaction in mind, offering both discretion and convenience throughout your shopping experience.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receipt. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch

International Customers: We ship worldwide (excluding certain Asian and remote regions). Please note that original shipping fees cannot be refunded for international orders, and customers may be responsible for any applicable customs duties or taxes.

Returns & Exchanges

We want you to love every Roma Shop purchase. If you’re not completely satisfied, our discreet returns process ensures your experience remains positive.

Return Policy Details

  • Returns accepted within 15 days of receiving your order
  • All items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging and receipt/order confirmation must be included

Important Hygiene Note: For health and safety reasons, we cannot accept returns on BodyStockings and BodySuits & Teddies that have been removed from their original packaging. These items may only be returned if tags remain attached and packaging is intact.

How to Initiate a Return

Follow these simple steps:

  1. Contact our Intimate Concierge at [email protected] within 15 days of receiving your order
  2. Complete the Return Request Form (template provided below)
  3. Wait for approval – You’ll receive a return authorization number within 2 business days
  4. Package items securely in original packaging when possible
  5. Ship your return to our boutique address (provided in your authorization email)

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Roma Shop Concierge,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Item Name:
Style Number/Color:
Size:
Reason for Return:

I understand that all items must be in original condition with tags attached. Please provide return authorization and shipping instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Order Number]
[Your Contact Email]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 7-10 business days for the refund to appear in your account

Please Note: Shipping charges are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item. Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns

For our valued international clients:

  • Please mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees cannot be refunded for international orders
  • Duties and taxes will be refunded if originally paid to Roma Shop

Our Commitment to You

Thank you for choosing Roma Shop for your intimate apparel needs. We appreciate the opportunity to serve you and will handle your return with the same care and discretion as when you first selected your items.

For any questions about our shipping or returns policy, please contact our discreet customer service team at [email protected].