At Roma Shop, we want you to feel completely confident in your intimate apparel selections. Should any item not meet your expectations, our discreet returns process ensures your satisfaction remains our top priority.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • Including all original tags and packaging
  • Accompanied by the original receipt or order confirmation

Please Note: For hygiene reasons, we cannot accept returns on BodyStockings and BodySuits & Teddies that have been removed from their original packaging. These items may only be returned if tags remain attached and packaging is intact.

How to Initiate a Return or Exchange

Follow these simple steps to process your return:

  1. Contact our Intimate Concierge at [email protected] within 15 days of receiving your order
  2. Complete the Return Request Form (template provided below)
  3. Wait for approval – You’ll receive a return authorization number within 2 business days
  4. Package your items securely in the original packaging if possible
  5. Ship your return to our boutique address (provided in your authorization email)

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Roma Shop Concierge,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Item Name:
Style Number/Color:
Size:
Reason for Return:

I understand that all items must be in original condition with tags attached. Please provide return authorization and shipping instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Order Number]
[Your Contact Email]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 7-10 business days for the refund to appear in your account

Note: Shipping charges are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Special Considerations

For our international clients (excluding certain Asian and remote regions):

  • Please mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees cannot be refunded for international orders
  • Duties and taxes will be refunded if originally paid to Roma Shop

For any questions about our returns policy, please contact our discreet customer service team at [email protected].

Thank you for choosing Roma Shop for your intimate apparel needs. We appreciate the opportunity to serve you and will handle your return with the same care and discretion as when you first selected your items.