At Roma Shop, we believe every woman deserves to feel extraordinary in exquisite lingerie. Our curated collections blend sensuality with sophistication, delivered worldwide with boutique care. Below you’ll find answers to our most frequently asked questions about our products, delivery experience, and services.

Product Questions

What styles of lingerie does Roma Shop specialize in?
We specialize in romantic and daring pieces including:
• Babydoll & Chemise sets for effortless elegance
• BodyStockings that sculpt and seduce
• BodySuits & Teddies for seamless silhouettes
• Exotic Dancewear that commands attention
• Theatrical Lingerie Costumes for fantasy fulfillment
• Coordinated Lingerie Sets for head-to-toe allure
Our New Arrivals collection is updated regularly with fresh designs.
How do I determine my correct lingerie size?
Each product page includes detailed size charts with measurements in both inches and centimeters. For fitted pieces like bodysuits, we recommend comparing your bust, waist, and hip measurements to our chart. When in doubt between sizes, sizing up often provides the most comfortable fit for delicate fabrics.

Order & Delivery

Where does Roma Shop ship?
We deliver worldwide from our Amarillo boutique, excluding Asia and certain remote locations. During checkout, simply enter your address to confirm service availability to your region.
What shipping options are available?
Standard Express ($12.95): 10-15 business days via DHL (Europe) or FedEx (North America)
Complimentary Luxury Shipping: Free on orders over $50 via EMS (15-25 business days)
All orders receive 1-2 days of meticulous quality checks before dispatch.
Can I track my order?
Absolutely! You’ll receive tracking information via email the moment your parcel begins its journey. Follow your package’s progress directly with the carrier until it arrives in our signature discreet packaging.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from delivery date for unworn items with original tags attached. Simply email [email protected] for return authorization. Refunds are processed within 5 business days of receiving your return.
What if my item arrives damaged?
In the rare case of damaged goods, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover return shipping costs for damaged items.

Payment & Security

What payment methods do you accept?
Shop confidently with:
• Visa
• MasterCard
• JCB
• PayPal
All transactions are protected with 256-bit SSL encryption—your security is as important to us as your style.
Is my payment information secure?
Absolutely. We never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways with enterprise-grade encryption.

Customer Care

How can I contact Roma Shop?
Our boutique concierge team is available at [email protected] for any questions about orders, sizing, or styling advice. We typically respond within 24 hours during business days.
Do you offer gift services?
All Roma Shop orders are shipped in discreet packaging with no external branding. While we don’t currently offer gift wrapping, our elegant signature packaging makes every unboxing feel special. For surprise deliveries, simply use the recipient’s shipping address during checkout.

At Roma Shop, we don’t just deliver lingerie—we deliver confidence, sensuality, and the thrill of self-discovery in every package. Not finding what you need here? Our intimate style advisors are always delighted to provide personalized assistance.